How to File an Evri Claim For a Lost or Damaged Parcel? 2024

ByJohn Allen

If your parcel is lost or damaged, you can file a complaint using the Evri complaint form. The processing time typically ranges from 10 to 20 days, but it mostly depends on the type, weight, and complexity of the claim.

How to File Evri Claim?

EVRI CLAIM FORM

Evri works with 100% dedication for a smooth delivery process; however, a small number of parcels may not be delivered safely or may be lost. In such cases, you need to file a claim, but there are some conditions:

If you meet the above conditions:

  • First, contact the Evri team.
  • The Evri team will carry out a complete investigation.

Now, be patient, trust the process, and stay updated about your claim.

Evri Courier and parcel Delivery Prices

How to File Lost Parcel Claim?

Follow the steps below to file a lost parcel claim with Hermes/Evri:

  • Log in to your Hermes/Evri account.
  • If you don’t have an account, create a new one.
  • Click on the lost parcel link. If there is no link, chat with the bot; it will provide you with a form.
  • Provide brief details about your parcel.
  • Upload any proofing document or photograph of the parcel.
  • Submit the claim.
  • Wait for some days.
  • Evri will email you back if they approve your claim.
  • You may then receive a refund or replacement.

Also Check Evri Reschedule Delivery Guide

Note

If you sent the claim via eBay Packlink, raise an issue on the eBay delivery website.
If you are not getting a claim, also try to contact the retailer.

Also Read:

The best way is to contact Evri’s customer support. After initiating the investigation, it may take some weeks. Evri is sometimes slow in processing claims. You can expedite the process by directly contacting the original seller.

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