What are UPS Overgoods and their Recovery (2024)?
Packages or items that fall off or become separated from parcels are known as UPS overgoods. The company is not sure where these will go. The package department of UPS always tries its best to deliver UPS overgoods to their original destination.
UPS overgoods are also referred to as lost products or goods that are not delivered due to detachment from the original parcel. These types of goods become very difficult to track. Let’s explore what UPS overgoods are, where they are placed, and how the company deals with them.
UPS Overgoods and Location
These are detached products from packaging or parcels during the delivery process, and the company does not know who the original owner is. To tackle this, UPS has implemented a system called UPS Overgoods Location or warehouse, where the company stores these types of items. These Overgoods warehouse locations also retain the package contents that have become separated from the complete parcel pack.
Let’s suppose you are sending 12 chocolate boxes, and 2 of the boxes fall during handling. So UPS staff will send those two boxes to their overgoods location, while the other 10 chocolate boxes will go to their final destination.
When duplicate shipping label used ups also send such itms to ups overgood warehouse.
There are many reasons for overgoods, such as:
How should one deal with receiving an Overgoods parcel from UPS?
If you receive a UPS package that isn’t yours, don’t worry. You can contact the company again and inform them that it’s not yours. If no one claims the parcel as theirs, then it can become yours.
How To Recover UPS OverGood or Lost Parcel?
Its difficult to recover the lost parcel if it ship to overgood warehouse or location but its not impossible. If you order something and does not reach to you then first step is to decide who is the owner of the parcel.
Technically, you paid for the order, and it should belong to you. However, it becomes yours only when the parcel reaches your hands. Therefore, the real owner is the shipper. Yes, it may be confusing and tricky, but that’s the case.
So if you are a shipper and want to recover the lost parcel, then sign up for a UPS account and register your complaint.
While filing a complaint, add a complete description of the product and provide evidence for your claim.
If your claim matches the description you provided during the complaint process, then you will surely get your goods back.
If you ordered the product and it has not reached you, then you should contact the shipper. Because they sent the item, they will provide proof to the UPS company so that UPS staff can locate your item.